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20 Oct 2014

Full Time Customer Care Representative


NOTE: This job listing has expired and may no longer be relevant!


Job Description

The ideal candidate should:

  • Hold at least a Bachelors degree
  • Have at least 1 to 2 years of relevant experience would be preferred

Job description:

  • Participation in data-related projects as assigned.
  • Timely execution of Customer Requests & Complaints
  • Timely coordination & follow up with IT for resolution of Siebel related issues, provisioning & technical issues
  • Execution of assigned workload via CRM and supporting mediums and completion of tasks independently and with minimum supervision
  • Handling of Customer Complaints via CRM, Emails and Helplines
  • Maintain and analyze data in excel sheets for workload assessment and error reporting
  • Ensure smart working and work to improve existing processes

Essential Skills

  • Strong communication skills
  • Good analytical approach
  • Motivated and task oriented with the ability to manage and adept to change

Desirable Skills

  • Good interpersonal skills
  • Good co-ordination and follow up skills
  • Ability to meet deadlines under pressure working conditions on continuing basis
  • Proficiency in MS Office Suite

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